Frequently Asked Questions

Why should I wear a face covering?

In response to the Coronavirus pandemic, many countries have made the wearing of face masks or face coverings mandatory or highly recommended. In the UK, the government has advised that people should wear face coverings in enclosed spaces where social distancing is not always possible and where they may come into contact with others that they do not normally meet. The wearing of face coverings is now mandated on public transport. In the UK, the public has also been urged not to use surgical or medical masks, which are needed for frontline carers, but to use fabric face coverings instead. The UK Government’s COVID Recovery Strategy outlines that face coverings can help to protect against the inadvertent transmission of the disease to others by those who are infected but have not developed symptoms, by forming a barrier to any virus-filled droplets that are coughed sneezed or simply breathed out. They therefore help to protect those around you and support the principles of social responsibility and social etiquette. Face coverings should not be used by children under the age of 2, or by others who may find it difficult to manage them correctly. For example, primary age children unassisted, or those with respiratory conditions.

How should I wear a face covering?

The UK government has advised that face coverings should: - Cover your mouth and nose whilst still allowing you to breathe comfortably - Fit snugly but comfortably against the side of the face with as little gapping as possible - Be secured with ear loops or ties - Include multiple layers of fabric but allow for breathing without restriction - Be able to be laundered and machine dried without damage or change to shape. At Wiltshire Wellness, we have designed our face coverings to meet these requirements. Before putting on, and after taking off your face covering, you should wash your hands, or use hand sanitiser. You should avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them. You should not touch the front of the face covering, or the part of the face covering that has been in contact with your mouth and nose and, once removed, you should clean any surfaces the face covering has touched. Your face covering should be changed and washed if it becomes damp or if you have touched it.

What is my face covering made from?

Your Wiltshire Wellness face covering is a 3-ply high-grade fabric face covering produced to our own specification. Designed to be lightweight, cool and comfortable to wear, the outer and middle layer are 100% cotton, with a soft muslin inner layer. There is a light aluminium strip incorporated at the top of the mask to ensure a comfortable, secure fit around the nose and there are soft elastic ear straps at each side to hold the mask in place. The muslin inner layer contains a pocket in which disposable filters can be inserted if desired. The face coverings are washable and re-usable. Please note that the face covering is not a medical device or classed as Personal Protective Equipment (PPE). Supplies of PPE, including face masks, continue to be reserved for heath and care workers and for others who need them to protect against risks in their workplace.

How do I wash my face covering?

Your Wiltshire Wellness face covering is washable and re-usable and should be changed and washed daily. 100% cotton and muslin, the coverings can be machine or hand washed and can be washed with your other laundry (taking care to wash with similar coloured items). We would recommend use of natural detergent and a gentle cycle at 30º / 40º. Face coverings can be tumble dried (low heat) or line dried and can be ironed (taking care to avoid any printed logo or branding). Please remember to remove any disposable filter before washing. Face coverings should be washed before wearing for the first time.

Can the face coverings be personalised?

Wiltshire Wellness face coverings can be branded for businesses, made up in a fabric colour / pattern of your choice with your branding / company logo screen printed or embroidered in a position of your choosing. There is a minimum order quantity for this service. Please contact for further information.

What is your Returns / Refunds policy for face coverings?

Please refer to our Terms & Conditions for full details on our Returns / Refunds policy. For health and hygiene reasons, face coverings are considered personal items and cannot be returned for exchange or re-sale unless they are unused, in perfect condition and returned in their unopened original packaging. Face coverings will therefore only be replaced or refunded if they are faulty. Please consider carefully before purchasing and refer to our sizing guide before placing your order.